How to Organize Your Content

Structure your knowledge base for easy navigation and discovery.

Content Structure

Hierarchical Organization

Organize content in a logical hierarchy:

1. Main Categories: Broad topic areas
2. Subcategories: Specific topics within categories
3. Articles: Individual content pieces
4. Tags: Additional organization

Example Structure

Getting Started
  ├─ Account Setup
  ├─ First Knowledge Base
  └─ Creating Articles

Features
  ├─ AI Content Generation
  ├─ Team Collaboration
  └─ Analytics

Advanced
  ├─ Custom Domains
  ├─ API Integration
  └─ White-label Options

Using Categories

Category Strategy

• 5-10 main categories: Optimal number
• Consistent naming: Use same names throughout
• User-focused: Match how users think
• Broad topics: Avoid overly specific categories

Creating Categories

Categories are created automatically when assigned to articles:

1. Create or edit article
2. Select or type category name
3. Category created if it doesn't exist

Using Tags

Tag Strategy

• 3-5 tags per article: Optimal number
• Consistent tags: Reuse across articles
• Specific tags: Descriptive and meaningful
• Keyword-rich: Help with search

Tag Examples

• Skill level: beginner, intermediate, advanced
• Content type: tutorial, reference, guide
• Topic: api, integration, troubleshooting
• Audience: developer, user, admin

Navigation Structure

Homepage Organization

• Featured articles
• Popular content
• Recent articles
• Category sections

Category Pages

• All articles in category
• Subcategories if applicable
• Related categories
• Search within category

Best Practices

Organization Tips

• Start with main categories
• Add subcategories as needed
• Use tags for cross-referencing
• Review structure regularly
• Adjust based on user feedback

Content Discovery

• Link related articles
• Use "Related Articles" sections
• Create topic clusters
• Maintain consistent structure

Related Articles

• Categories and Tags
• Search Functionality