How to Set Up a Custom Subdomain

Use a custom subdomain for your knowledge base instead of the auto-generated one. Custom subdomains are available on Starter and higher plans.

What is a Custom Subdomain?

A custom subdomain lets you choose your own subdomain name instead of using an auto-generated one. For example, instead of abc123.zuro.me, you could use docs.yourcompany.zuro.me or help.yourcompany.zuro.me.

Plan Availability

Custom subdomains are available on:

• Starter Plan: Custom subdomain available
• Professional Plan: Custom subdomain available
• Enterprise Plan: Custom subdomain available
• Free Plan: Auto-generated subdomain only

Setting Up a Custom Subdomain

Step 1: Check Availability

1. Go to your knowledge base settings
2. Find "Subdomain" section
3. Enter your desired subdomain
4. Check if it's available

Step 2: Choose Your Subdomain

Best practices:

• Keep it short: Easy to remember and type
• Use clear names: docs, help, support, knowledge
• Match your brand: Use your company or product name
• Avoid special characters: Only letters, numbers, and hyphens

Examples:

• docs.yourcompany
• help.productname
• support.service
• knowledge.base

Step 3: Update Subdomain

1. Enter your desired subdomain
2. Click "Update Subdomain" or "Save"
3. Confirm the change
4. Your knowledge base will be available at the new URL

Subdomain Rules

Allowed Characters

• Letters (a-z)
• Numbers (0-9)
• Hyphens (-)
• Must start and end with a letter or number

Restrictions

• No spaces: Use hyphens instead
• No special characters: Only letters, numbers, hyphens
• Case insensitive: DOCS and docs are the same
• Must be unique: Each subdomain can only be used once

Changing Your Subdomain

When You Can Change

• Any time: Change subdomain whenever needed
• No downtime: Changes take effect immediately
• Update links: Update any bookmarks or links

How to Change

1. Go to knowledge base settings
2. Find subdomain section
3. Enter new subdomain
4. Check availability
5. Save changes
6. Update any external links

Custom Subdomain vs Custom Domain

Custom Subdomain

• Format: yoursubdomain.zuro.me
• Available on: Starter+ plans
• Setup: Instant, no DNS configuration
• Cost: Included in plan

Custom Domain

• Format: docs.yourcompany.com
• Available on: Starter+ plans (1-3 domains depending on plan)
• Setup: Requires DNS configuration
• Cost: Included in plan

You can use both: a custom subdomain on Zuro AND a custom domain pointing to it.

Best Practices

Choosing a Name

• Be descriptive: Make it clear what the KB is for
• Keep it simple: Easy to remember and type
• Consider SEO: Use relevant keywords
• Think long-term: Choose something you'll keep

Updating Links

• Internal links: Update any internal article links
• External links: Update links on your website
• Bookmarks: Update saved bookmarks
• Documentation: Update any documentation references

Troubleshooting

Subdomain Not Available

• Try a different name
• Add numbers or hyphens
• Use a variation of your desired name
• Contact support if you believe a subdomain should be available

Subdomain Change Not Working

• Wait a few minutes for propagation
• Clear your browser cache
• Try accessing from a different browser
• Contact support if issues persist

Can't Access After Change

• Verify the new subdomain is correct
• Check you're using the right URL
• Clear browser cache
• Try incognito/private browsing mode