Managing Your 14-Day Free Trial
Published 8 January 2026
4 mins read
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All paid plans include a 14-day free trial. Learn how to make the most of your trial period and what happens when it ends.
What's Included in the Trial?
During your 14-day free trial, you get:
- Full plan features: Access to all features of your chosen plan
- No credit card required: For some signups (varies by plan)
- Full functionality: Everything works as if you're on a paid plan
- Support access: Get help during your trial
Trial Period Details
Duration
- 14 days: Full 14-day access
- Starts immediately: Begins when you sign up
- Countdown visible: See days remaining on dashboard
- No automatic charge: Won't charge until trial ends (if you don't cancel)
What You Can Do
- Create knowledge bases: Up to your plan limit
- Add articles: Within plan limits
- Use AI features: Full AI processing allowance
- Invite team members: If on Professional/Enterprise
- Access all features: Everything your plan includes
Monitoring Your Trial
Trial Countdown
- Dashboard banner: See days remaining prominently
- Settings page: Check trial status in subscription settings
- Email reminders: Receive reminders as trial nears end
- Clear visibility: Always know how much time is left
Trial Information
- Start date: When your trial began
- End date: When your trial expires
- Plan details: What plan you're trialing
- Features included: What you have access to
What Happens When Trial Ends
If You Don't Cancel
- Automatic billing: Subscription starts automatically
- First charge: Billed for your chosen plan
- Continue using: All features continue working
- No interruption: Seamless transition to paid plan
If You Cancel During Trial
- No charge: You won't be billed
- Access continues: Keep using until trial ends
- Downgrade to Free: After trial ends, move to Free plan
- Data preserved: Your content is saved
Making the Most of Your Trial
Week 1: Setup and Exploration
- Create knowledge base: Set up your first KB
- Add content: Create some articles
- Explore features: Try different features
- Invite team: If on team plan, add team members
Week 2: Advanced Features
- Use AI features: Try AI generation and analytics
- Set up integrations: Connect with other tools
- Customize branding: Personalize your KB
- Test workflows: Try approval workflows and team features
Before Trial Ends
- Evaluate value: Decide if plan is worth it
- Check usage: See if you're using plan features
- Compare plans: Consider if different plan is better
- Make decision: Cancel or continue
Canceling Your Trial
How to Cancel
- Go to Settings → Subscription
- Click "Cancel Subscription" or "Cancel Trial"
- Confirm cancellation
- Continue using until trial ends
- No charge will be made
After Canceling
- Access until end: Keep using until trial expires
- No refund needed: You weren't charged
- Downgrade to Free: Automatically move to Free plan
- Data safe: All your content is preserved
Upgrading During Trial
Change Plans
- Upgrade: Move to higher plan anytime
- Downgrade: Switch to lower plan
- Trial continues: Trial period continues on new plan
- Features update: Get new plan features immediately
Early Upgrade Benefits
- More features: Access higher plan features
- Higher limits: Get more resources
- Better trial experience: Try premium features
- No extra cost: Still within trial period
Trial Reminders
Email Notifications
- Trial start: Welcome email when trial begins
- Mid-trial: Reminder at 7 days
- Near end: Reminder at 2 days before end
- Trial ending: Final reminder before expiration
In-App Notifications
- Dashboard banner: Always visible countdown
- Settings page: Trial status displayed
- Feature prompts: Reminders about trial features
- Upgrade prompts: Suggestions to continue after trial
Frequently Asked Questions
Can I Extend My Trial?
- Standard trial: 14 days is standard
- Contact support: May consider extensions in special cases
- No automatic extensions: Trials don't extend automatically
What If I Forget to Cancel?
- Automatic billing: You'll be charged if you don't cancel
- 14-day refund: Can request refund within 14 days
- Contact support: Reach out if you need help
- Set reminder: Set a calendar reminder before trial ends
Can I Use Multiple Trials?
- One per account: One trial per account
- Per plan: Can trial different plans
- No abuse: Multiple accounts for trials not allowed
Best Practices
- Set a reminder: Calendar reminder 2 days before end
- Test thoroughly: Try all features during trial
- Document needs: Note what features you need
- Compare plans: Evaluate which plan fits best
- Ask questions: Contact support with any questions