How to Manage Your Subscription

Manage your Zuro subscription, billing, and plan changes.

Viewing Your Subscription

Current Plan

1. Go to Account → Subscription
2. View your current plan and features
3. See usage statistics
4. Check billing information

Usage Statistics

• Knowledge bases created
• Articles per KB
• AI processing used
• API requests made

Changing Your Plan

Upgrade Plan

1. Go to Account → Subscription
2. Click "Upgrade Plan"
3. Select new plan
4. Review changes
5. Confirm upgrade

Downgrade Plan

1. Go to Account → Subscription
2. Click "Change Plan"
3. Select lower plan
4. Review limitations
5. Confirm downgrade

Note: Changes take effect immediately, and billing is prorated.

Billing

View Invoices

1. Go to Account → Billing
2. View past invoices
3. Download invoices as PDF
4. View payment history

Update Payment Method

1. Go to Account → Billing
2. Click "Update Payment Method"
3. Enter new card details
4. Save changes

Payment Methods

• Credit cards (Visa, Mastercard, Amex)
• Invoice billing (Enterprise)

Cancelling Subscription

Cancel Process

1. Go to Account → Subscription
2. Click "Cancel Subscription"
3. Confirm cancellation
4. Access retained until end of billing period

After Cancellation

• You retain access until period ends
• Data is preserved for 30 days
• Can reactivate anytime
• Export your data before cancellation

Refunds

14-Day Free Trial

• Available on all paid plans
• Full access to plan features
• Cancel within 14 days for full refund
• No questions asked

Subscription Limits

Understanding Limits

• Knowledge bases: Max per plan
• Articles: Max per knowledge base
• AI processing: Monthly limit
• API requests: Monthly limit

Exceeding Limits

• Upgrade plan for higher limits
• Contact support for temporary increases
• Monitor usage in dashboard