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Team & Collaboration

What team collaboration features are included?

Published 10 December 2025
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#team#collaboration#features#permissions#workflow#faq

Professional and Enterprise plans include unlimited team members with role-based permissions (Owner, Admin, Editor, Viewer). You can manage users across all knowledge bases from a central dashboard, set granular permissions per knowledge base, and use approval workflows to maintain content quality. Track who's editing articles in real-time and see complete version history.

Core Collaboration Features

User Management

  • Unlimited Team Members - Add as many collaborators as needed
  • Central Dashboard - Manage all users from one place
  • Granular Permissions - Set permissions per knowledge base
  • Role-Based Access - Four distinct roles with different capabilities

Content Collaboration

  • Real-Time Editing - See who's working on articles
  • Version History - Complete audit trail of all changes
  • Approval Workflows - Review content before publishing
  • Comments & Feedback - Collaborate on content improvements

Team Analytics

  • Activity Tracking - See what your team is working on
  • User Activity Reports - Track individual contributions
  • Team Performance - Analytics on team productivity

Role Breakdown

Owner

  • Full control and billing access
  • Manage all settings and users
  • Delete knowledge bases

Admin

  • Manage content and users
  • Configure settings
  • Cannot access billing

Editor

  • Create and edit articles
  • Manage categories
  • Submit for approval

Viewer

  • Read-only access
  • View all content
  • Provide feedback

Enterprise Features

Enterprise plans include additional collaboration features:

  • Custom Approval Rules - Define your own workflow rules
  • Advanced Permissions - More granular control
  • Team Management Dashboard - Centralized team administration
  • User Activity Analytics - Detailed team insights

View pricing plans