What team collaboration features are included?
Professional and Enterprise plans include unlimited team members with role-based permissions (Owner, Admin, Editor, Viewer). You can manage users across all knowledge bases from a central dashboard, set granular permissions per knowledge base, and use approval workflows to maintain content quality. Track who's editing articles in real-time and see complete version history.
Core Collaboration Features
User Management
- Unlimited Team Members - Add as many collaborators as needed
- Central Dashboard - Manage all users from one place
- Granular Permissions - Set permissions per knowledge base
- Role-Based Access - Four distinct roles with different capabilities
Content Collaboration
- Real-Time Editing - See who's working on articles
- Version History - Complete audit trail of all changes
- Approval Workflows - Review content before publishing
- Comments & Feedback - Collaborate on content improvements
Team Analytics
- Activity Tracking - See what your team is working on
- User Activity Reports - Track individual contributions
- Team Performance - Analytics on team productivity
Role Breakdown
Owner
- Full control and billing access
- Manage all settings and users
- Delete knowledge bases
Admin
- Manage content and users
- Configure settings
- Cannot access billing
Editor
- Create and edit articles
- Manage categories
- Submit for approval
Viewer
- Read-only access
- View all content
- Provide feedback
Enterprise Features
Enterprise plans include additional collaboration features:
- Custom Approval Rules - Define your own workflow rules
- Advanced Permissions - More granular control
- Team Management Dashboard - Centralized team administration
- User Activity Analytics - Detailed team insights
